Safety rules and recommendations

Prepare your visit

  • It is obligatory to follow the ride and attraction rules at all times, as well as the indications of the lifeguards.
  • There is a first aid kit available, as well as a doctor and healthcare staff.
  • You may bring food and drink, except cans and glass.
  • With your consent, our photography staff will take photos throughout the day. If you wish, you can purchase them as a souvenir of your special day. All other photos will be destroyed at the end of the day, in accordance with data protection laws.
  • For safety reasons, pregnant women, people with heart problems, and people wearing a cast or other similar items for immobilization are not allowed to use slides.
  • You may not use the water-based facilities with garments that are not suitable for swimming. garments suitable for swimming may not, under any circumstances, have elements on the back (such as zippers).
  • The park management may decide to close the park for safety reasons or because of the weather. Under no circumstances will visitors be able to claim a full or partial refund of their ticket.
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Regulatory image
  • The opening and closing hours of the park and the rides and attractions may vary for technical and/or operational reasons, as well as due to inclement weather.
  • The prices indicated on the list of general rates are the current prices in force, except for typographical errors. Discount coupons or promotions only apply to the general, full-day rates.
  • Children under 4 years of age will need to provide the necessary documentation to prove their age and be able to enter the park for free.
  • Those under 13 years of age and those over 65 will need to provide the necessary documentation to prove their age and be able to take advantage of the child/senior rate.
  • Children under 13 years of age must enter the park with, and be accompanied by, an adult over 18 years of age. In the case of users between 13 and 18 years of age, it is necessary for an adult to assume responsibility over them by completing the authorization form at the information office.
  • The park is not responsible for lost objects and/or objects that are not kept in the special security lockers.
  • While using the rides and attractions, we recommend you do not keep any items of value on you as they could get lost. This includes rings, watches, chains, etc.
  • Using the rides/attractions with any type of electronic device is not permitted. This includes cameras, mobile devices, etc.
  • Objects that are lost on the rides and attractions cannot be searched for by any customer nor by the lifeguard staff until the attraction/ride's closure at normal closing time.
  • Any ticketing incidents for tickets purchased through external collaborators must be taken up with said external collaborator or company.
  • For safety reasons, use of the park's pa system to locate someone is prohibited.
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Regulatory image
  • There is no right to re-admission in queues for rides/attractions once they are abandoned. In addition, queuing will always be done individually.
  • The Cyclon ride may close temporarily for safety reasons if wind speeds exceed 50 km/h.
  • Some rides and attractions have height and/or weight restrictions. They may not be used by users who do not fall within the established limits.
  • Negligent use of the rides and attractions is prohibited. Aqualandia is not responsible for users' negligent use of the rides, attractions, and recreational swimming pools. misuse may result in serious physical injury.
  • Aqualandia reserves the right to remove any users who make negligent use of its facilities.
  • The rapids and the Black Hole have preferential access for users with disabilities and their companion. they must wear at all times their bracelet to prove disability, which they may pick up at the information office after submitting the necessary documentation.
  • Press and media outlets that are accredited by Aqualandia may access the attractions and rides directly with prior authorization and provided they wear their accreditation bracelet.
  • Aqualandia is not responsible for any damages or thefts that may occur in vehicles parked in its free car parks.
  • Access to the park implies acceptance of Aqualandia's general rules.
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  • Clothing suitable for any attraction ranges from swimsuits of all types to tight-fitting lycra garments. Denim garments are not permitted. The use of burkini is permitted as long as it is made of the same fabric and also fits close to the body. Regarding the use of socks, these must be made of lycra or cotton and may never have adhesion systems of any kind in the sole part. The use of booties is not allowed.
  • If footwear is worn when using the attractions, it must be left on or securely fastened to the wrists. Swimming trunks, burkinis and authorized clothing may never have elements such as clasps or zippers on the back that hinder the descent or may damage the slide.

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